Privacy Policy

Effective Date: August 1, 2025

Domtor Energy Services and Consulting Inc. (“DOMTOR,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (domtorenergyservices.com) and our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information you provide directly: name, email address, phone number, mailing address, and other details submitted through forms (e.g., quote requests, program applications).

• Program Information: details submitted as part of Efficiency Nova Scotia (ENS) program participation, including home energy usage, building data, and upgrade recommendations.

• Automatically collected information: IP address, browser type, operating system, and browsing behavior via cookies or analytics tools (e.g., Google Analytics, Meta Pixel).

2. How We Use Your Information

Your information may be used for the following purposes:

• To provide our energy efficiency and consulting services.

• To process applications for Efficiency Nova Scotia programs.

• To communicate with you about quotes, appointments, and service updates.

• To comply with regulatory and reporting requirements.

• To improve our website, services, and customer experience.

• For marketing purposes, where consent has been given.

3. Sharing of Information

We do not sell or rent your personal information. We may share it with:

• Efficiency Nova Scotia (ENS) and affiliated program administrators, where required for program participation.

• Service providers and contractors assisting with energy assessments, installations, or IT services.

• Regulatory or legal authorities if required by law.

4. Consent

By providing your personal information through our website or services, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.

• You may withdraw consent at any time by contacting us (see Section 9).

• Website visitors may manage cookie and tracking preferences using our cookie consent banner.

5. Cookies and Tracking

Our website may use cookies and tracking technologies (e.g., Google Analytics, etc) to analyze traffic, improve functionality, and measure marketing effectiveness.

• You may accept or refuse cookies via our cookie consent banner.

• You may also disable cookies through your browser settings.

6. Data Security

We implement reasonable technical and organizational safeguards to protect personal information, including:

• Firewalls, anti-malware, and endpoint security tools.

• Encryption of personal data in transit.

• Secure backups and restricted access controls.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law (e.g., program reporting obligations).

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you.

• Correct or update your personal information.

• Withdraw consent for data collection, use, or disclosure (subject to legal and contractual restrictions).

• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

9. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us:

DOMTOR Energy Services and Consulting Inc.
840 Grand Lake Road, Sydney, Nova Scotia, B1P 5T9, Canada
Email: admin@domtorenergyservices.com
Phone: (902) 317-6984

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.