Service Organization Manager/QA Specialist

Key Responsibilities:

• 1. Quality Assurance (QA) Responsibilities:

  ·         Develop and implement quality assurance processes to ensure products and services meet NRCan’s standards and regulatory requirements.

  ·         Conduct regular audits, inspections, and reviews of projects and services to ensure compliance with quality standards.

  ·         Identify areas of improvement in service delivery, product development, and operational procedures.

  ·         Collaborate with project managers, developers, and other stakeholders to define quality criteria and metrics for NRCan projects.

  ·         Lead the development and maintenance of QA documentation, including testing plans, reports, and quality control metrics.

  ·         Troubleshoot and resolve quality issues quickly and effectively, ensuring minimal impact on project timelines and outcomes.

  ·         Provide training and support to staff regarding best practices in QA and continuous improvement processes.

  2. Service Operations Management (SOM) Responsibilities:

  ·         Oversee the daily operations of service delivery teams to ensure that services are provided efficiently and meet operational standards.

  ·         Monitor and track service performance, identifying any issues or opportunities for improvement.

  ·         Develop and maintain operational strategies to improve service delivery and customer satisfaction.

  ·         Manage relationships with stakeholders, including clients, government agencies, and internal departments, to ensure expectations are met.

  ·         Ensure that all service operations are aligned with NRCan's broader goals, policies, and objectives.

  ·         Lead and mentor a team of service operations staff, providing guidance and training to optimize their performance.

  ·         Manage escalations and coordinate responses to operational issues, ensuring timely and effective resolution.

  ·         Regularly report on service performance, quality metrics, and operational improvements to senior management.

  Qualifications:

  • Valid certification as a Service Organization Manager (SOM) and Quality Assurance (QA) with Natural Resources Canada (NRCan)

  • Strong understanding of energy-efficient building practices, energy audits, and building science principles.

  • Knowledge of energy-efficiency incentives, rebate programs, and government regulations related to energy conservation.

  • Excellent communication and interpersonal skills to effectively work with clients and provide clear explanations of energy efficiency concepts.

  • Detail-oriented with the ability to analyze and evaluate building systems for energy performance.

  • Proficient in energy audit software and Microsoft Office Suite.

  • Ability to work independently as well as collaboratively within a team environment.

  • Previous experience in energy consulting, auditing, or related fields is Required.

  Why Join Us?

  • Competitive salary and benefits package.

  • Opportunities for career growth and professional development.

  • Work with a dynamic team committed to sustainability and energy conservation.

  • Make a tangible difference in reducing energy consumption and contributing to a greener future.

  How to Apply: Interested candidates should submit their resume and a cover letter outlining their qualifications and experience.

  Job Types: Full-time, Part-time, Casual, Freelance

  Pay: From $55,000.00 per year

  Expected hours: 10 – 50 per week

  Additional pay:

  • Bonus pay

  • Commission pay

  Benefits:

  • Dental care

  • Extended health care

  • Paid time off

  • Vision care

  Flexible language requirement:

  • French not required

  Schedule:

  • Monday to Friday

  Licence/Certification:

  • Service Organization Manager Certification (required)

  Work Location: Hybrid remote in Sydney, NS B1P 5T9